Retail Sales Manager

Role Summary:

Jordan Kuwait Bank is seeking a dynamic, results-driven Retail Sales Manager to lead and execute retail banking sales strategies, drive sustainable business growth, and strengthen the Bank’s competitive position in the market.

The successful candidate will be responsible for developing and implementing sales initiatives, expanding the retail customer base, maximizing product penetration, and enhancing sales performance across retail banking channels while ensuring alignment with the Bank’s strategic objectives, regulatory requirements, and customer experience standards.

Key Responsibilities:

• Develop and implement comprehensive retail sales strategies aligned with the Bank’s business objectives and growth targets.
• Lead retail sales initiatives to drive customer acquisition, portfolio expansion, revenue generation, and market penetration.
• Establish and monitor sales targets, key performance indicators (KPIs), and performance improvement plans across retail sales teams and channels.
• Drive sales growth across retail banking products, including personal loans, housing loans, credit cards, deposits, and other consumer banking solutions.
• Identify new business opportunities, customer segments, and potential partnerships to strengthen the Bank’s retail market presence.
• Collaborate closely with Branch Network Management, Product Development, Marketing, Digital Banking, and other relevant stakeholders to execute integrated sales campaigns.
• Analyze sales performance, customer behavior, market trends, and competitor activities to identify opportunities for business development.
• Develop and implement cross-selling and upselling strategies to increase customer engagement, product penetration, and portfolio profitability.
• Provide leadership, coaching, and ongoing performance guidance to retail sales teams to foster a high-performance, customer-centric sales culture.
• Optimize sales processes, lead management, and conversion rates to improve overall sales productivity and effectiveness.
• Prepare periodic sales performance reports, forecasts, and management presentations, providing actionable insights and recommendations.
• Ensure all sales activities comply with Central Bank of Jordan regulations, internal policies, responsible lending standards, and applicable compliance requirements.

Qualifications & Requirements:

• Bachelor’s degree in business administration, Finance, Banking, Marketing, or a related field. A master’s degree or relevant professional certification is an advantage.
• Minimum of 10 years of relevant banking experience, including substantial experience in retail banking sales, business development, or sales management.
• Proven track record of achieving retail sales targets, driving portfolio growth, and leading high-performing sales teams.
• Strong understanding of retail banking products, customer segmentation, distribution channels, and sales strategies.
• Demonstrated ability to develop and execute sales plans and translate strategic objectives into measurable business outcomes.
• Strong analytical capabilities, with experience in sales forecasting, performance reporting, and KPI management.
• Excellent leadership, negotiation, communication, and stakeholder management skills.
• Strong commercial awareness and understanding of the Jordanian retail banking market.
• Proficiency in CRM systems, sales performance dashboards, and Microsoft Office applications.
• Sound knowledge of banking regulations, compliance requirements, and responsible sales practices.

Key Competencies:

• Strategic Sales Leadership
• Business Development & Revenue Growth
• Retail Banking Product Knowledge
• Customer Acquisition & Portfolio Management
• Performance Management & Sales Optimization
• Market Intelligence & Commercial Awareness
• Stakeholder Management & Collaboration
• Team Leadership & Talent Development
• Customer-Centric Decision-Making

At Jordan Kuwait Bank, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to succeed. We welcome applications from all qualified candidates, regardless of gender, age, disability, or background, and are dedicated to providing equal employment opportunities throughout our recruitment process.