Senior Retail Sales Officer

Are you driven by results, passionate about building lasting client relationships, and eager to contribute to growth within a dynamic banking environment?

We are seeking a high-performing Senior Retail Sales Officer to join our team. This role is ideal for a proactive and customer-focused professional who excels at understanding client needs and delivering tailored financial solutions that enhance the overall banking experience.

Key Responsibilities:

1. Support the management and development of client relationships by effectively utilizing sales and CRM systems to drive engagement and performance.
2. Design and execute structured customer contact plans to promote product offerings, support campaigns, and strengthen client engagement.
3. Serve as the primary point of contact for customer inquiries and complaints, ensuring timely resolution and escalation of complex issues where necessary.
4. Assess customer needs and recommend appropriate banking products and services, presenting solutions with clear value propositions and aligned commercial terms.
5. Identify and pursue new business opportunities through referrals, networking, and participation in relevant events and initiatives.
6. Build and expand a sustainable client portfolio by maintaining strong relationships and delivering consistent service excellence.

Qualifications & Skills:

• Bachelor’s degree in business administration, Finance, Marketing, or a related field.
• 4–7 years of relevant experience in sales, preferably within the banking or financial services sector.
• Strong communication, negotiation, and presentation capabilities.
• Demonstrated ability to build and sustain long-term client relationships.
• Customer-centric mindset with a high level of professionalism and interpersonal effectiveness.
• Results-driven, resilient, and motivated to consistently achieve and exceed targets.
• Adaptable, proactive, and capable of learning new products and navigating challenges effectively.

Join a performance-driven environment that values collaboration, continuous development, and customer excellence. If you are an ambitious sales professional looking to advance your career, we encourage you to apply.

At Jordan Kuwait Bank, we are committed to fostering innovation, diversity, and inclusion, creating a workplace where talent thrives and potential is realized.

🌍 We are proud to be an equal opportunity employer.